| Creased,
Inc. Returns Policy |
| |
|
|
|
|
|
|
|
Returns |
Back
to Top |
|
|
| |
You may return most
items sold by Creased.com within 30 days of delivery for a refund.
We'll also pay the return shipping cost if the return is a result
of our error. Please note that we are unable to exchange items
(however, if you received a damaged, defective, or incorrect item,
see "Problem with an Order").
We cannot accept returns of certain
items, including:
- Any item that is returned more
than 30 days after delivery.
- Any item that has been opened
(taken out of its plastic wrap).
- Any item that is not in its
original condition, is damaged, or is missing parts.
Please do not send us items that do
not meet the conditions listed above, as we do not issue refunds
for nonqualifying items and cannot return the items to you. |
|
| |
|
|
|
|
|
Refunds |
Back
to Top |
|
|
| |
We'll notify you
via e-mail of your refund once we've received and processed
the returned item. If your return is due to our error, we
also refund the return shipping costs.You can expect a refund
in the same form of payment originally used for purchase
within 7 to 14 business days of our receiving your return,
less a 10% restocking fee in cases of nondamaged goods.
We charge restocking fees in order to keep costs (and thus
prices) down when dealing with the return of items that
are not defective. We're a small company, so each shipment
in and out has a cost incurred even in the case of a return.
There are a lot of costs associated with processing an order,
and more costs are incurred to handle a return. |
|
| |
|
|
|
|
|
Packing
and Sending your Return |
Back
to Top |
|
|
| |
You can pack and send
your return to us in just a few simple steps.
- Pack the items along with the
packing slip (receipt) securely in a box. You can use the box
the items arrived in or another box, if you prefer.
- Affix a shipping label to the
outside of the box and address it to:
Creased, Inc.
P.O. Box 3529
New York, NY 10163-3529.
- Take the package to your local
Post Office and ship it out to
us.
If your return is the result of
our error, the shipping cost of that returned item will be
refunded as well.
|
|
| |
|
|
|
|
|
Problem
with an Order? |
Back
to Top |
|
|
| |
If something is wrong
with an order you placed with Creased.com, we certainly want to
help you. Please read the information below for more on how to
proceed. Please make sure to include your order number
in all correspondence.
Do you need to cancel or change
an order that has not yet entered the shipping process? Email
us right away at orders@creased.com.
We'll reply with the status of your order as soon as we can.
Did you receive the wrong item?
Did you receive a damaged or defective item? Send an email
to orders@creased.com.
Describe the items you purchased and need to return and the
problems you found.
Are you missing an item?
Check the packing slip that was included with your shipment. In
order to fill your order quickly and efficiently with items
already in stock at different distribution centers, we may have
split your order into multiple shipments, which we would indicate
on the packing slip. If this is the case, rest assured that you
will not be charged any additional shipping costs beyond those you
had originally authorized. You'll receive an email letting you
know when the balance of your shipment is going out.
Wondering where your order is?
If you have not yet received your order at all and think that you
should have by now, email us at orders@creased.com
and we'll be happy to give you an update. |
|
| |
|
|
|
|
|
|
|
|
